Nov 22, 2020 Make sure that your headphones are working before you take serious measures to troubleshoot. It’s possible that your headphone jack is working just fine, while your headphones are not. You can double-check by plugging your headphones into another device to see if it works. And if it doesn’t, then it only means you have broken headphones. Wantek Cell Phone Headset Mono with Noise Canceling Mic, Wired Computer Headphone for iPhone Samsung Huawei HTC LG ZTE BlackBerry Smartphones and Laptop PC Mac Tablet with 3.5mm Jack(F600J35) 4.2 out of 5 stars 1,236. Twice because the trackball quit working and once for the headphone jack not working. Good thing I have insurance and had the phones replaced for free! The biggest inconvenience is going to the Sprint store and waiting in line for an hour only to get told I need a new phone. Blackberries come with a standard headphone jack / audio port that wears over time and with use. The following problems are usually associated with Blackberry headphone / earphone jack failure. The following problems are usually associated with Blackberry headphone / earphone jack failure.

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Try to duplicate the issue

Validate that you understand the symptoms being experienced. For example, make a phone call and change volume and audio settings to make sure the headset is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume.

Test the headset

Remove the headset, and then test the audio functions. If the issue occurs only when using the headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, contact the headset manufacturer for further technical support.

Inspect the earpiece jack

Check to see whether an earbud or stereo headset has been used with the BlackBerry smartphone. A part may have become dislodged in the earpiece jack, causing the audio problem.

Check audio settings

Check the volume settings and adjust as necessary.

You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps:

For BlackBerry Device Software 4.5 to 5.0

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

For BlackBerry Device Software 6.0

1. In the phone application, press the Menu key.
2. Click Options.
3. Click In-call Settings.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

Improve sound quality for all calls

Note: You cannot change sound quality when you are using a Bluetooth ® enabled headset.
To improve sound quality, complete the following steps:

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Enhanced Audio.
4. Change the Phone Call Audio or Headset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Check the signal strength

You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms.

To check the signal strength of a BlackBerry smartphone, complete the following steps:

1. On the Home screen, click Options.
2. Click Status
3. Check the Signal value. The value should be between –40 and –100.

Note: You can press and hold the Alt key, and then type 'nmll' to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars.

If the signal strength is good where you are now check if the signal strength was low when the problem occurs. Areas where signal strength weakens and causes the signal to become blocked by tall buildings, terrain, landscape, and physical distance. In these situations moving to an open area might help improve the voice quality.

Perform a Hard Reset

A hard reset is similar to restarting a computer that has stopped responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.

Note: a hard reset will not delete any settings or data on the BlackBerry smartphone.

To perform a hard reset, complete the following steps:

1. Turn the BlackBerry smartphone off.
2. Remove the battery.
3. Re-insert the battery.
4. Wait for the BlackBerry smartphone to turn on.

Note: If the issue returns after performing a hard reset, then contact technical support for further investigation.

Update the BlackBerry Device Software

You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.

If the problem persists, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.

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• Released 2013, October
  170g, 9.4mm thickness
  BlackBerry OS 10.2, up to 10.3.1
  16GB storage, microSDXC
• 0.8%7,947,710 hits
• 5.0'
  720x1280 pixels
• 8MP
• 2GB RAM
  Snapdragon S4 Pro
• 2880mAh

• AnonD-426393
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NikiDroid, 06 Aug 2015No, it is not removable.can u help me get one?
i want one

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• zahra
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Zia, 04 Aug 2015Are skype, Viber, Whatsapp, Face Book and twitter facilities available on Black Berry Z30? Yes it is there..

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Do you face problems or something annoying slow make a call, receive incoming calls and check balance on your BlackBerry Z10, Z30 or Leap like my Z10? I uploaded video that shows the lag
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sriram, 03 Aug 2015i want to buy new mobile but i am totally collapse with bbz30 and sony z2 which one is best pl... moreIt depends on you.. like android or BlackBerry system?! BlackBerry is so better faster with no hang or bug and very high class with every option and even more options you can see in ios or android... this BlackBerry z30 is excellent... update it to the latest official os and enjoy

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• Anonymous
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ramesh, 30 Jul 2015 Blackberry Z30 have gorilla glass please tell meNooo

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ck, 30 Jul 2015Z30 and LEAP which is beta?Z30..

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